SUSPECTED PRIVILEGE ABUSE:
1. buying large amt of cigarettes/tobacco product. Should not exceed 1 case or 30 units.
2. Buying excessive quantities of an individual item. Quantities could be considered excessive when a customer special orders and/or purchases more than 3 cases or 36 units of an individual item.
3. Excessive number of large orders/transactions on a frequent basis. This would include frequent orders/transactions of an individual item which give the appearance of an attempt to stay below the threshold identified in #1 .
4. Buying excessive quantities of an individual item with coupons that exceed the value of the product.
5. Making numerous purchases in a single day
6. Persistent efforts to exceed sales restriction limits
7. Frequent returns of high-dollar items or multiple items, with or without receipt.
REPORTING SUSPECTED ABUSE:
1. When privilege abuse is suspected, the commissary employee with immediately notify manager on duty.
2. The store director is responsible for elevating suspected abuse to installation authorities.
3. DECA is notified
4. When a customer reports suspected abuse by another patron not currently in the commissary, the manager should refer the customer to the appropriate installation officials.
1. Internet coupons will not be accepted for free products, however, "buy one get one free" coupons are acceptable, if they meet coupon requirements.
2. Internet coupons must contain a typical barcode (UPC-A) and/or GSI Data Bar and be scanned. Coupons with only a GSI DataBar are acceptable.
3. If an internet coupon does not scan, and contains a typical barcode UPC-A, the first 11 digits under the barcode, starting with the number 5, will be manually input into the POS and the POS will validate the coupon with the items purchased.
4. If an internet coupon has only a GS-1 DataBar and does not scan, the cashier will examine the coupon for authenticity and, if deemed valid, the coupon value may be manually input.
5. Internet coupons must be an original print in either black and white or color.
6. Internet coupons may have, but are not required to have, a dot scan barcode or "PIN." If an internet does have a "PIN", the "PIN" must be unique for each coupon.
1. When a transaction with a coupon "overage" results in a negative balance, meaning money is due the customer:
- if the amount due the customer is $24.99 or less, the customer receives case
- if the amount due the customer is $25 or more, a combination of gift cards and cash will be given the customer. Gift cards must be issued to the customer in $25 increments until the remaining balance owed the customer is $24.99 or less. For example, if the transaction results in $100.87 owed to the customer due to coupon "overage", four $25 gift cards must be sold and activated within the transaction for the customer, and the remaining $0.87 will be given to the customer in cash.
Coupons identified as counterfeit by DeCa Headquarters, or on the Coupon Information Web site, www.couponinformationcenter.com, will not be accepted.
All coupons must be written in English. Coupons that have English plus another language are acceptable.
Point of contact:
804-734-8000 ext 48772